Refund policy

NEO JOE’S 30-DAY HAPPINESS GUARANTEE

At Noe Joe, we offer a 30-day Happiness Guarantee on all our products. Simply, return the products within 30 days of purchase for a full refund – no questions asked.

Please note: You will be responsible for paying shipping costs for returning the item to us. The original shipping costs are non-refundable unless the goods are faulty or Neo Joe has made an error with your order.

Our policy is only applicable to orders from neojoe.com.au - if you have purchased from a stockist, you will need to return the items directly to that stockist.

For more information, please contact us via email: info@neojoe.com.au